Support & warranty
We don’t disappear at handover.
Post-sale ownership is part of the supply deal. Technical support, warranty, firmware and CMS — managed locally, and we’re still the contact.
What’s covered
Support that stays with the install.
Technical support
Direct access to our technical team for diagnosis, configuration and on-site escalation — routed through your integrator or reseller relationship.
Warranty
Every range we supply carries a commercial warranty, honoured and managed locally from Alexandria NSW. Terms are documented per product range and provided with every quote.
Firmware & CMS
Firmware updates, content scheduling and remote management — our CMS layer plugs into IDS-supplied hardware or your existing fleet, with multi-site dashboards.
Spares & RMA
Repair and replacement routed through the channel, with clear turnaround expectations set at the point of quote — so a dark screen never becomes your client’s problem for long.
Need help now
Raise a support request.
Email support with your site, model and a photo of the issue, or call us.